Senior Operations Manager - Customer Service Excellence

IBEX Global Solutions · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
IBEX Global Solutions is looking for a dynamic and experienced Senior Operations Manager to join our team in Canggu, Bali. This role is crucial for driving customer service excellence and ensuring smooth operations. The ideal candidate will have a proven track record in managing operations and a passion for delivering exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

Oversee and manage daily operations to ensure efficient and effective customer service delivery.,Develop and implement strategies to improve customer satisfaction and loyalty.,Lead and mentor a team of operations managers to achieve organizational goals.,Monitor and analyze operational performance metrics to identify areas for improvement.,Collaborate with cross-functional teams to streamline processes and enhance customer service.,Ensure compliance with company policies, procedures, and industry regulations.,Conduct regular training and development sessions for the operations team.,Manage and resolve customer complaints and issues to maintain high service standards.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Operations Management, or a related field.,Minimum of 5 years of experience in operations management with a focus on customer service.,Proven experience in leading and managing teams in a fast-paced environment.,Strong knowledge of customer service best practices and industry standards.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Familiarity with CRM systems and other relevant software tools.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Operations ManagementCustomer Service ExcellenceTeam LeadershipProcess ImprovementCRM SystemsProblem-SolvingCommunicationAnalytical Skills
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